Our service level to all our doctors/clients

Our commitment to the highest level of service pushes us to excel and to be the best that we can be for all our clients. We not only care about our patients but also your partners. As our client, you can expect the following:-


Personal Medical Liaison Manager

All our doctors have their own personal Medical Liaison Manager to ensure our services are running smoothly and are meeting all your expectations.

Please do not hesitate to contact our main line on Tel: +852 3971 0012 if you wish for one of our MLMs to visit your clinic.
We believe in building strong relationships with our doctors as we see ourselves as an integral part of your practice and success.


Excellent Reports

Concise and professional diagnostic reporting with personalised reporting formats tailored to individual doctors and practice requirements.


Collegial relationships

We believe in cultivating personal collegial relationships with each and every one of our doctors. Our clients are openly invited to call any member of our experienced technical team to address any questions or concerns about our lab results. Your queries or concerns are our top priority.


Responsive and reliable service

You will find us friendly and responsive to your needs from our dispatch service through to our laboratory and client services. Call our Client Services who will point you in the right direction on Tel: +852 3971 0012 or the Medical Liaison Manager serving your clinic.


Doctor education

We are committed to provide on-going quality educational programs in laboratory medicine to keep our doctors and specialist informed on the best diagnostic tests available and to enhance your medical knowledge. From test updates to educational events, we are committed to keeping our doctors at the forefront of the medical diagnostic industry.


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